Feedback Sports Returns/Exchange Policy

Returns
We will accept returns up to 30 days from the date of delivery. If 30 days have gone by since the delivery of your purchase, unfortunately we cannot offer you a full refund. We can only accept returns  purchased directly from Feedback Sports. If you have purchased from one of our authorized dealers please refer to their return and exchange policy and contact them for more information. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original parts.

To return your product, you should first contact us at [email protected]. Please include information of order number and reason for return. We will supply you with instructions to return. We do not offer prepaid returns unless it is an authorized warranty issue.

There are certain situations where only partial refunds can be granted:
Product with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return or exchange is approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 3-5 business days.

Late or Missing Refunds
If you haven’t received a refund yet, please double check your bank account. If this does not yield results please contact your credit card company or bank, many times it will take some time before your refund is officially posted to your account or card. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

No Exchanges 
At Feedback Sports, we are committed to providing our customers with high-quality products. However, please note that we do not offer exchanges as part of our return policy. If you need to return an item, we recommend following the return process to receive a refund. You may place a new order for a different product, if desired.
 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be posted to your account. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
You will be responsible for all shipping costs. Shipping costs are Non-Refundable. Depending on where you live, the time it will take for your exchanged product to reach you, may vary.

If you have any questions, concerns, or comments please contact us at [email protected].