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Knowledge base
Maintenance
Maintenance FAQ
17
Which clamp jaws do I need?
Are the red clamp jaws and black clamp jaws interchangeable?
Is my older Ultimate Stand compatible with your small parts?
Roll Pin Removal and Installation
How come the Ultimate generation telescoping collars and leg fittings are no longer available? Do you make any compatible replacement parts that will work?
See all 17 articles
Pro Elite
5
Pro Elite Replacement Parts
Replacement Clamp Jaws
Servicing the Pro Elite head
Pro Elite Owner's Manual
Pro Elite Setup Video
Classic/ Ultralight
6
Classic/Ultralight Replacement Parts
Slide Lock Cam Pocket Replacement
Classic/Ultralight Owner's Manual
What is the difference between the Ultralight and the Classic?
Where is the Serial Number located on your repair stands?
See all 6 articles
Sprint
7
Replacement Parts Sprint
How long is the support beam?
Is the Sprint Bike Repair Stand compatible with my bike?
How to take care of your stand
Where is the Serial Number on the Sprint?
See all 7 articles
Sport Mechanic
6
Sport Mechanic Spare Parts
User's Manual Sport Mechanic
Installing and Removing the Spinner Knob Cam Pocket
How easy is it to set up the Sport Mechanic?
Replacing the Spinner Knob Assembly
See all 6 articles
Recreational Stand
4
Recreational Stand Spare Parts
What is the difference between the Recreational Stand and your other repair stands?
Recreational Stand User's Manual
Installing and Removing the Spinner Knob Cam Pocket
Pro Truing Stand
5
Pro Truing Stand Small Parts
Pro Truing Stand User Manual
What is the difference between the Truing Stand 2.0 and the previous Truing Stand?
Truing Stand Thru Axle Adapter Setup
Pro Truing Stand Setup Video
Pro Elite Commercial Clamp
4
Pro Elite Commercial Clamp Parts
Does the Commercial Clamp Work with Aero Posts?
Pro Elite Commercial Clamp User Manual
Servicing the Pro Elite Commercial Clamp
Chain Keeper
4
Chain Keeper Small Parts
Chain Keeper User Manual
Chain Keeper Thru Axle O-ring
Does the Chain Keeper work with all bikes?
Team Edition Tool Kit
3
Team Edition Tool Kit Replacement Parts
What are the dimensions of the case?
What is the Team Edition tool case made of?
Ride Prep
3
Ride Prep Small Parts
Ride Prep Dimensions
What is the Ride prep case made out of?
Chain Tool
2
Chain Tool Small Parts
What chains are compatible with the chain tool?
Alpine/Expedition Scale
5
What is the warranty for your Scales and electronics?
Can I store my batteries in my scale?
Alpine or Expedition Sensor Screw Repair
Alpine Scale Manual
Expedition Scale Manual
Tool Tray
3
Tool Tray Small Parts
Tool Tray User Manual
What is the weight limit of the Tool Tray
Range
5
What is the maximum torque for the Range?
What is the accuracy of the Range?
Range User Manual
Do I need to send in the Range for calibration?
Does the Range make a clicking sound when at the correct torque?
Flop Stop
3
Flop Stop Small Parts
What is the max distance for the Flop Stop?
How adjustable is the flop stop?
Storage
Storage FAQ
4
Do you have a Velo Hinge hook that will work with fat bike tire sizes? What about plus size tires?
Will my full suspension bike work on your wall mounted or free-standing storage products that use cradle arms to hold my bike?
Can I hang a wall mounted storage product like the Velo Wall Rack, Velo Wall Rack 2D, or Velo Wall Post on a concrete wall?
How do I replace the rubber cradle pad?
Rakk XL
4
Rakk XL Replacement Parts
What are the rcommended tire sizes for the Rakk XL
Rakk Xl User Manual
Replacing the Push Button on the Rakk or Rakk XL
Rakk
3
Rakk Replacement Parts
What are the recommended tire sizes for the Rakk?
Rakk User Manual
A-Frame Event Stand
4
A-Frame Small Parts
A Frame Event Stand User's Manual
How many bikes fit on the A-frame?
Replacing A-Frame Slider Fitting
Scorpion
4
Scorpion Small Parts
Will the Scorpion bike stand work for my E-bike?
User Manual for Scorpion Stand
I lost the connecting bolt what is the thread pitch?
Velo Wall Rack
5
Velo Wall Rack Small Parts
Can I fit a tandem or other larger road bikes on the Velo Wall Rack?
Can the Velo Wall rack be mounted to brick, concrete, or other surfaces?
Replacing Cradle Pads
Velo Wall Rack User Manual
Velo Wall Rack 2D
5
Velo Wall Rack 2D Small Parts
Can the Velo Wall Rack 2D be mounted to brick, concrete, or other surfaces?
Can I use the Wall Rack 2D with my mountain bike?
Replacing Cradle Pads
Velo Wall Rack 2D User's Manual
Velo Wall Post
6
Velo Wall Post Small Parts
Is my Velo Wall Post compatible with my dropper post?
What is the spacing between the mounting holes?
What is the Velo Wall post made out of?
Can the Velo Wall Post be mounted to brick, concrete, or other surfaces?
See all 6 articles
Velo Column
6
Velo Column Small Parts
Can the Velo Column work for ceilings taller than 10 ft?
Will any of the Velo Cache accessories work with the Velo Column?
Can I use the Velo Column upside down?
Replacing Cradle Pads
See all 6 articles
Velo Cache
5
Velo Cache Small Parts
How to Replace the Pads
Dimensions of the Velo Cache 2 and 4 bike
Converting the Velo Cache to hold 4 bikes
Owners Manual for Velo Cache
Velo Hinge
5
What is the best way to set up the Velo Hinge for multiple bikes?
Velo Hinge Hook Orientation and Pivot Tension
What is the spacing between the mounting holes?
What is the largest tire I can use on the Velo Hinge?
Can the Velo Hinge be mounted to brick, concrete, or other surfaces?
Training
Omnium
17
Omnium Small Parts
Omnium User Manual
Omnium Setup Video
Omnium Fork Mount and Axle Setup Guide
Centering the Wheel on the Omnium
See all 17 articles
Training Accessories
2
Omnium Accessories
What are the Trainer Mat dimensions?
Sweat Guard
3
Should I Use the Sweat Guard?
How to use the Sweat Guard
Can I Wash the Sweat Guard?
Orders and refunds
Your order
8
International Shipping
How do I buy your products if I live in another country?
How can I find the shipping status of my online order?
My package arrived damaged or has missing pieces?
When will I receive tracking information for my order?
See all 8 articles
Ultimate Stands
Ultimate Repair Stands
3
Is Ultimate Support and Feedback Sports the same company?
I have an Ultimate stand and the telescoping collar is broken, now what?
I need parts for my Ultimate Support stand
FAQ
FAQ
9
Where is Feedback Sports located?
How do I become an international dealer?
What is your Warranty Policy?
Where are your repair stands made?
How do I become a dealer?
See all 9 articles