If you would like to send in your Range Click for us to determine calibration please follow the guidelines below:
1) Send an email to Techsupport@feedbacksports.com with the following information:
- Name/ Address/ Phone Number
- Brief summary of issue
- Proof of purchase
2) Send in Torque Wrench with RMA Number from Tech Support to address provided (If you do not have a RMA, there is a possibility the wrench will not be returned to you in a timely manner)
3) Allow ten business days from receipt of wrench for Customer Service to resolve issue.
4) Costs and shipping rates as determined by:
- Pass Inspection, In Warranty- Feedback Sports returns customer’s torque wrench, shipping is paid for by customer.
- Pass Inspection, Out of Warranty- Feedback Sports returns customer’s torque wrench, shipping is paid for by customer.
- Fail Inspection, In Warranty- Feedback Sports sends customer new wrench, shipping paid by company.
- Fail Inspection, Out of Warranty-
- Customer can buy replacement wrench, shipping paid by Feedback Sports
- Customer can have old wrench back, shipping paid by Feedback Sports.
- Feedback Sports to dispose of old wrench if customer does not want it returned.
5) Upon payment receipt, allow up to a week for shipping back to customer. Calibration results in paper and digital form included with tracking.